Privacy Policy

Privacy Notice

1. Introduction

Al JeserGroup.com (collectively “Al Jeser", “we", "us", "our") is committed to protecting the privacy and security of personal data. This Privacy Notice explains how we collect, use, store, and share personal information in compliance with applicable data protection laws in the UAE.

This Data Privacy Notice, herein referred to as the "Notice", describes the types of Personal Data Al Jeser collects, how this data is used, stored and shared, and your choices regarding this data. Al Jeser acts as the Data controller and Data processor for the Personal Data collected in connection with the use of our information processing systems and Services.

2. Scope

This Notice applies to all individuals whose personal data we process, including clients, debtors, and business partners.

Further this Notice explains various measures that we have in place to protect the security of your Personal Data and minimize the potential for its unauthorized use, disclosure, and destruction

3. Roles and Responsibilities

Al Jeser may act as a "Data Controller" or a “Data Processor” in relation to your Personal Data. 

Who is a Data Controller? 

A Data Controller is an entity who solely, or jointly with others, determines the purposes (“why”) and means (“how”) the Personal Data is Processing. In some cases, we will act as the Data Controller when Processing your Personal Data – this means we will decide on how to collect, process, and use Personal Data in this role.

Who is a Data Processor? 

In some other cases, we will act as a Data Processor when Processing your Personal Data on behalf of another entity or partner. In these cases, we will perform the Processing of the Personal Data under the specific instructions from those entities or partners, who are acting as the Controller.

4. What is Personal Data and Processing

Personal Data and Processing have specific meanings under the UAE Applicable Laws. It is important that you understand these terms.

What is Personal Data?

Personal Data as per the Applicable Laws means, any data which relates to a living individual who can be identified directly or indirectly from that data. The definition includes a wide range of personal identifiers that constitute Personal Data, including but not limited to:

· Identification information (e.g., name, date of birth, government-issued ID)

· Contact information (e.g., address, email address, phone number)

· Financial information (e.g., account numbers, transaction history, credit score reports)

· Employment information (e.g., occupation, employer)

· Demographic information (e.g., gender, marital status)

What is Processing?

Processing means any actions taken on Personal data, e.g, viewing, collecting, using, storing, sharing, manipulating, printing, copying or archiving etc.

5. Personal data that we collect about you

We may collect the information that you provide directly to us as an employee, entity or partner and process the following types of personal data:

· Identification details (e.g., name, Emirates ID, passport number)

· Contact information (e.g., phone number, email, address)

· Financial data (e.g., outstanding debts, payment history)

· Communication records (e.g., emails, phone calls, agreements)

6. How We Use Your Data

We process personal data for the following purposes:

· Debt recovery and collection services (calls, messages and follow-ups)

· Communicating with debtors regarding outstanding balances and helping them to close the debts.

· To maintain compliance with legal and regulatory obligations

· Implementing security measures for protecting Personal data.

7. Data Sharing & Confidentiality

When we collect Personal Data, we provide a safe, secure, and confidential environment in all our delivery channels to ensure that your Personal Data remains private and used for the purposes for which it is obtained and held.

We have a legal obligation to keep your data confidential, however, we may disclose your data to a third party where:

· Al Jeser is legally obliged to do so. In circumstances where the disclosure of your data is imposed by a legal and/or regulatory authority, including but not limited to courts.

· In circumstances where the disclosure is made with your express consent or through a representative nominated by you or by a Data controller.

· When required by law or regulatory authorities.

· We does not sell your personal Data to third parties.

8. Data Security & Retention

We implement strict security measures to protect personal data from unauthorized access, loss, or misuse. Data is retained only as long as necessary for legal and operational purposes.

9. What Is Your Data Subject Rights, and How Can You Exercise Them?

At Al Jeser Group, we respect your rights regarding the personal data we process. As a data subject, you have the following rights under applicable data protection laws:

· Right to Access – You can request information about the personal data we hold about you.

· Right to Rectification – If your personal data is inaccurate or incomplete, you may request corrections.

· Right to Erasure ("Right to Be Forgotten") – You can request the deletion of your personal data, subject to legal and regulatory requirements.

· Right to Restriction of Processing – Under certain circumstances, you may request to limit the processing of your personal data.

· Right to Data Portability – You can request to receive your data in a structured, commonly used format or ask us to transfer it to another entity.

· Right to Object – You may object to specific types of processing, such as direct marketing.

· Right to Withdraw Consent – If you have provided consent for processing, you can withdraw it at any time.

How to Exercise Your Rights?

To submit a request regarding your data rights, please contact us through:

• Email: info@aljesergroup.com

We will respond in accordance with applicable laws and strive to address your request promptly while ensuring compliance with regulatory obligations.